Our commitment to the constant pursuit of customer satisfaction and continual improvement is the basis of our success. Customer satisfaction and continual improvement objectives are supported by: Understanding the current and future needs of our customers through on-going engagement and dialogue. Ensuring that those interfacing with customers are knowledgeable and effective in quickly providing solutions. Ensuring that our employees are provided with the resources and management support to meet our customers’ requirements. Providing relevant employee training and skill development to ensure customer satisfaction. Empowering employees to help improve the processes that affect their work. Providing employees with the training necessary to protect their health and safety. Reviewing compliance with quality processes and continually improving their effectiveness. 
Our success is measured by the satisfaction of our customers in providing services that consistently meet or exceed their expectations.